At KOOLKASE.COM, we are committed to protecting your privacy and ensuring absolute security before, during and after your shopping experience with us. All of the KOOLKASE.COM checkout pages are fully secured using industry standard 128-bit encryption technology. Below is an explanation of the information we collect and how we use it. When placing an order with KOOLKASE.COM, personal information such as your name, address, phone number, e-mail address, credit card number and expiration date will be required. This information is strictly for processing your order, shipping your order and possibly contacting you if there is a question about your order. KOOLKASE.COM will under no circumstance sell, trade or distribute your personal information to any third parties for any reason whatsoever. By shopping on the KOOLKASE.COM website, you consent to the collection and use of this information by KOOLKASE.COM for the above reasons and nothing else. Legal: KOOLKASE.COM on an "As Is" basis provides this site. KOOLKASE.COM makes no representations or warranties of any kind, expressed or implied, as to the operation of this site, the information, content, materials or products included on this site. To the full extent permissible by applicable law, KOOLKASE.COM disclaims all warranties, expressed or implied, including but not limited to, implied warranties of merchant ability and fitness for a particular purpose. KOOLKASE.COM will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages. Copyright: All content included on this site, such as text, graphics, logos, photographic images and software is the property of KOOLKASE.COM or its content suppliers and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is exclusive property of KOOLKASE.COM and is protected by the U.S. and international laws. All software used on this site is the property of KOOLKASE.COM, Inc. or its software suppliers and is protected by the U.S. and international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, and transmission of the content on this site is strictly prohibited. Defective Products: If you find a product to be defective within seven (7) days from the date received, you may return the product for a full refund of the purchase price (less shipping if applicable) or a prompt exchange for a replacement product with no shipping fees for it to be replaced. For any return/replacement request, please email to RMA@koolkase.com for the RMA # and simply return the product to the below address along with a copy of your original invoice and a brief note stating the nature of the defect and a request for a refund or a prompt replacement. Once received, your request will be processed as soon as possible. KOOLKASE.COM 2645 Rodney Lane, Dallas, Texas 75229 Non-Defective Products: If for any reason you are not completely satisfied with your purchase, you may return it for a refund (less shipping if applicable) within seven (7) days from the date received provided all contents are complete and in the original packaging. Please note that all returns of non-defective merchandise are subject to a 20% restocking fee. Please note that used and incomplete merchandise sent to KOOLKASE.COM for a return or exchange will be refused and returned to sender. Exchanges: All products sent back for exchanges will be processed and shipped back out within Three (3) business days from the day received. KOOLKASE.COM will not guarantee the availability of the exchange item. Please email to Service@koolkase.com for any question regarding exchange item. Please note that after you receive your exchange, you cannot return it any longer.
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